Refund Policy for Baychester Distribution

At Baychester Distribution, your satisfaction is our ultimate goal. We understand that sometimes products may not meet your expectations or may arrive damaged. That's why we’ve crafted a hassle-free return policy designed to make the process easy and straightforward for you.

Returns

We are proud to offer a 30-day return window for our customers. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. Below are the key points regarding our returns:

  • Damaged Items: If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. We will promptly guide you through the return process, providing a replacement or a full refund at no additional cost.
  • Unopened Products: Items must be returned in their original packaging and condition. If the packaging has been opened or the product has been used, we may not be able to offer a full refund, although we will evaluate each case individually.
  • Shipping Costs: Please note that the return shipping costs for items returned due to customer preference will be the responsibility of the customer unless the item is damaged or defective.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at  Info@baychester.com with your order number and reason for return. We aim to respond within 24 hours.
  2. Receive Return Instructions: After confirming your return eligibility, we will provide you with a return authorization and detailed instructions on how to return your item, including any necessary shipping labels.
  3. Ship Your Item: Carefully package your item to avoid damage during shipping. Include all original packaging, tags, and accessories. Ensure that your return package is sent with a traceable shipping method to track its journey back to us.
  4. Track Your Return: Keep the tracking number for your records. You can use it to monitor the return shipment and confirm its arrival at our warehouse.
  5. Refund Process: Once we receive and inspect your return, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used at checkout.

Exclusions

Certain items may not be eligible for return, including:

  • Gift cards
  • Items marked as final sale
  • Personal care products that have been opened or used

We want to ensure that you have a positive shopping experience. If you have any questions about our refund policy or the return process, please don’t hesitate to contact us at Info@baychester.com. Our dedicated team is here to assist you!